Terms and Conditions


  1. Booking and Payment

Deposit is due immediately on confirmed booking (30% of total, minimum $400). For bookings made within 10 weeks of departure we require a 50% deposit with the balance due 30 days prior to commencement of the tour. An additional deposit will be required where a larger deposit or payment in full is required by our suppliers. Details will be given at time of inquiry.

Every safari booking is made up of one or more separate components as chosen by you. You will receive a holiday confirmation showing details of the bookings made with the company.

Any special requests will be forwarded to the relevant suppliers but we cannot guarantee that they will be met and we cannot be liable for any failure in this respect.

In the event of the company reserving flight tickets for regional travel, we require payment in full for the cost of the ticket so that we may issue air tickets (cost of tickets are not confirmed until issued). The company reserves the right to cancel all services booked should full payment not be received prior to arrival.

  1. Accommodation

Safari accommodation is based on two persons sharing a twin room. Singe rooms are available at additional cost but cannot be guaranteed. Hotels /lodges are named as an indication of category and rooms may sometimes be reserved at other similar hotels/lodges. The company will do its best to secure the desired choice, subject to availability.

  1. Prices & Surcharges

Rates are published as per person per night unless otherwise specified. All pricing is indicative and subject to exchange rate fluctuations. All transactions will be processed in US Dollars (US$) and or Kenya Shillings (Kshs) for residents.

The company reserves the right to amend prices upward or downward at any time prior to a booking being made. Unconfirmed items on your holiday confirmation await verification from the supplier and prices may change. The company guarantees that our prices will not change after a holiday confirmation has been issued except for errors and omissions or to allow for change due to governmental action (including fuel prices, scheduled airfares, taxes etc).  Foreign transaction incoming wire transfers will incur an extra handling fee over and above the bank’s usual exchange rates, which will be charged to your account by your bank.

  1. Cancellation Terms:

Any monies paid will be refunded less the cost of cancellation levied by hotels or other parties. In the event of such cancellation, the following charges will apply:

35-21 days prior to arrival 25%

14-20 days prior to arrival 50%

13-3 days prior to arrival 75%

2-0 days prior to arrival 100%

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.


  1. Alteration to Tours

The company reserves the right to alter arrangements of the route or cancel the operation of a scheduled tour should conditions so necessitate. It also reserves the right to decline to accept or retain any person as a member of any tour at any time in which event an equitable amount will be refunded.

  1. Liability

The company and its agent’s act only as agents of the passengers in all matters relating to tours. The company’s liability to passengers is dictated by the appropriate law of the country in which the tour takes place. However, the company accepts no responsibility for any personal illness, injury, delays, loss or damage from any cause whatsoever. Every effort will be made to adhere to the itinerary but no rebate will be considered should we fail to do so. You are advised take out appropriate insurance cover.

  1. Our responsibilities

The company accepts responsibility for ensuring that your travel arrangements booked with us are supplied as laid out in the itinerary at the time of booking. If any part of your travel arrangements is not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you reasonable compensation having regard to the cost of the service and the seriousness of the deficiency – provided the procedure shown in point 8, below, has been followed.

The company does not accept responsibility nor pay compensation where the fault was due to unusual or unforeseen circumstances (force majeure).

  1. If you have a complaint

In the unlikely event that you have a problem during your safari, please inform your driver/ guide or tour leader as soon as you become aware of it so that they can resolve it on the spot. If it is a serious deficiency that cannot be resolved, you should also advise us as soon as you are able to by email, giving us all relevant information so that we can investigate it fully. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint while you were in the hotel, safari, etc., and this may affect your rights under the tour agreement. In all cases our liability shall not exceed the price of that component.

  1. Force majeure

Force majeure means unusual or unforeseeable circumstances beyond our control, e.g. war, threat of war, civil commotion or strife, hostilities, terrorist activities, industrial disputes, natural disaster, fire, acts of God, technical difficulties with transportation, quarantine, weather conditions, government action, etc. Your travel insurance may cover you for some of these events.

  1. Luggage Allowance

Baggage is strictly limited to one large bag, weighing a maximum of 15 kg. Also allowed will be a smaller hand-luggage bag or camera bag per Client. These restrictions are essential because of the nature of the tour. Because overloaded vehicles are inherently dangerous and cause unnecessary transport problems, potentially endangering Clients and Company representatives, the Company insists that every Client adhere to these luggage restrictions.

  1. Travel insurance

Travel and cancellation insurance is mandatory for every Client. All insurance is solely the responsibility of the Client. Before a Client commences a tour, he/she should arrange his/her own insurance with protection for the full duration of the travel, to cover including but not limited to, personal injury, damage and loss of personal items including but not limited to camera equipment and other electronic equipment, medical expenses, repatriation expenses and loss of luggage. If a Client falls ill, all hospital expenses, medical expenses, doctor’s fees and repatriation costs are the Client’s responsibility and the Company shall not be liable for any refund of the tour rate whatsoever.

The carriage and storage of all baggage and personal effects are at all times the Client’s risk and the Company will not accept any liability for any loss or damage of baggage or personal effects. It is the clients’ responsibility to ensure all personal items are covered by travel insurance for the correct value.

  1. Passports and visas

It is of utmost importance that you thoroughly check your visa requirements before your intended date of travel, as Bush Eyes Safaris cannot be held responsible should the necessary visa requirements not be fulfilled. Both the cost, currency, accepted method of payment, and type of visa (i.e.,single, double or multiple entry) should be checked in advance to avoid any inconveniences and delays when entering countries or crossing borders.

It is recommended that you travel with at least 2 blank passport pages per country visited. Please ensure that your passport is valid for a minimum of 6 months after your date of travel.

  1. Health

It is very important that you take precautions against malaria prior to the commencement of your holiday. We recommend you contact your pharmacist/travel advisory clinic for advice regarding the recommended prophylactic.

  1. Applicable Law

The company is registered in the Republic of Kenya and as such, the laws of the Republic of Kenya and the jurisdiction of the Kenyan Courts govern thesafari agreement and any disputes arising from the same.

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